Privacy Policy

1. Information We Collect

We may collect the following information:

• Full name
• Email address
• Mobile number
• Shipping and billing address
• Payment information (processed securely through our payment providers)
• Order history and purchase details
• Customer support communications
• Device information, browser type, IP address, and website usage data
• Information provided when contacting us through WhatsApp, email, or our contact forms

2. How We Use Your Information

We use your information to:

• Process, confirm, and deliver your orders.
• Verify payments and help prevent fraud.
• Provide customer support and respond to enquiries.
• Send order confirmations, delivery updates, and important service notifications.
• Improve our website, products, services, and customer experience.
• Understand customer preferences and improve our collections.
• Comply with legal and regulatory obligations.
• Send promotional offers, updates, and marketing communications where you have chosen to receive them.

3. Payment Information

Online payments are securely processed through ZIINA.

KAZÉ does not store your complete debit or credit card details on our servers.

Payment information is handled directly by our authorized payment providers according to their own security standards and privacy practices.

4. Information Sharing

KAZÉ does not sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers when necessary to provide our services, including:

• Payment providers
• Shipping and courier companies
• Website hosting and e-commerce providers
• Customer support platforms
• Technology providers

These parties only receive the information required to perform their services and are expected to protect your information appropriately.

We may also disclose information where required by applicable laws, regulations, legal processes, or government authorities.

5. Third-Party Services, Analytics & Marketing Technologies

To provide, improve, and personalize your KAZÉ experience, we may use trusted third-party services and technologies, including but not limited to:

• Website hosting and e-commerce platforms.
• Payment processing providers.
• Courier and delivery partners.
• Customer support platforms.
• Analytics providers.
• Advertising and marketing platforms, including social media platforms.

These third parties may process certain information necessary to provide their services, such as order details, device information, browsing activity, or interactions with our website.

KAZÉ may use analytics and advertising technologies, including cookies, pixels, and similar tools, to understand how customers use our website, improve website performance and user experience, measure the effectiveness of our marketing campaigns, and provide more relevant content and advertisements.

Third-party providers process information according to their own privacy policies and security practices.

KAZÉ does not sell, rent, or trade your personal information to third parties.

Where required by applicable law, you may manage your preferences regarding cookies and marketing technologies through your browser settings or available preference controls.

6. Data Security

KAZÉ takes reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

While we take appropriate steps to safeguard your information, no online system can guarantee absolute security.

7. Marketing Communications

If you choose to receive marketing communications from KAZÉ, we may send you updates regarding new fragrance launches, collections, releases, exclusive offers, and events.

You may unsubscribe at any time by following the instructions provided in our communications or by contacting KAZÉ Customer Support.

8. Your Rights

Subject to applicable laws, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Update your account details.
• Request deletion of your personal information where legally permitted.

To submit a request, please contact KAZÉ Customer Support.

9. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

KAZÉ is not responsible for the privacy practices, security, or content of external websites.

We encourage customers to review the privacy policies of any third-party websites they visit.

10. Cookies

KAZÉ uses cookies and similar technologies to improve website functionality, analyze website usage, remember preferences, and support marketing activities.

You may manage or disable cookies through your browser settings or available preference controls.

11. Changes to This Privacy Policy

KAZÉ reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page, and the updated date will be revised accordingly.

Continued use of the KAZÉ website after changes are made constitutes acceptance of the updated Privacy Policy.